How are orders with in-stock and back-ordered items shipped?

By default, orders containing both in-stock and back-ordered items are shipped together once all items are available. This helps reduce additional shipping costs and ensures orders arrive complete.

If your order is time sensitive, we recommend placing in-stock items as a separate order.

Requesting part-shipping

If you would like to receive in-stock items sooner, you can request a split shipment by contacting our support team after placing your order. Please note that additional shipping fees may apply.

Part-shipping is not automatic and must be agreed in advance.

Cancelling or changing back-ordered items

If you are buying as a consumer, you can cancel a back-ordered item before it is dispatched under your legal right to cancel, and we will refund it in full. Submit an order cancellation request with your order number. Business purchases, including backorders, cannot be cancelled once placed, as section 16 of our Terms and Conditions (KSEC UK or KSEC EU) explains.

In some cases we can offer store credit instead, so you can choose an in-stock alternative.

Checking backorder status

For the latest updates on restocks and availability, see the live restock schedule for the store you ordered from:
https://labs.ksec.co.uk/faq/#restock (KSEC UK) or https://eu.ksec.co.uk/contact/#restock (KSEC EU)

If you are unsure before placing an order, our support team is happy to help you review availability and shipping options.