Please describe the issue clearly and accurately.
Enter your order number, for example KLABS-12345. Requests without a valid order number cannot be processed.
This is used to confirm eligibility under our returns and repair timeframes (14 days UK / 30 days international for RMAs).
Enter the exact product name or SKU from your order confirmation.
All returned or exchanged items must be in new and unused condition, with all original tags and labels attached. Items to be repaired, an RMA must be raised within seven 14 days (UK) or 30 (International) of the purchase date. Returned items must be in the condition stated above. Items returned in a different condition may be rejected or subject to deductions.
Select all that apply
This form is for legitimate return or repair requests only. All submissions are reviewed against order records, delivery confirmation, and our Returns & Anti-Fraud policies. Providing inaccurate or misleading information may delay or invalidate your request. I confirm that the information provided is accurate, truthful, and submitted in good faith, and that I am not making a false or fraudulent claim.
All return and repair requests must include clear photos of the product and condition. Repair requests must show the issue, or include a link in the description to a short video if helpful.