Yes. When importing goods from the UK, additional charges may apply. These can include import VAT, customs duties, and local handling or clearance fees. These charges are set by your local authorities and are outside of our control.

Prices shown on our website exclude VAT for non UK orders. Any applicable taxes or fees are not collected at checkout and will be requested by the courier or customs authority before delivery.

How customs charges are applied

Customs charges are assessed by the destination country, not by KSEC. The courier or postal service usually acts as the customs broker and will contact the recipient directly if payment or additional information is required.

These charges may include:

• Import VAT charged at your local rate
• Customs duties depending on the product type and value
• Handling or clearance fees charged by the courier or postal service

My tracking says the item is with customs, is this normal?

Yes. It is normal for international shipments to pause while being assessed by customs. During this time, tracking may not update for several days.

A customs hold does not mean there is a problem with your order. In most cases, the parcel is simply awaiting assessment, payment of charges, or routine clearance.

What if customs ask for more information?

If customs require additional information, they will normally contact the recipient directly using the details provided on the shipment. This may include requests for:

• Payment of import charges
• Proof of purchase or invoice
• Confirmation of intended use

It is important to respond directly to the courier or customs authority as soon as possible to avoid further delays.

How long does customs clearance take?

Clearance times vary by country, courier, and time of year. Some parcels clear within hours, while others may take several days or longer. Unfortunately, KSEC cannot speed up or influence this process.

Who is responsible for customs charges and delays?

The recipient is responsible for paying any customs charges and for engaging with local customs authorities if required. KSEC is unable to intervene in customs decisions or request releases on behalf of customers.

If you are unsure about potential import fees or local requirements, we recommend contacting your local customs office before placing an order.