Do carriers have a weight limit?

Yes. Shipping carriers apply weight limits to the services they offer, and these limits vary depending on the courier and the type of shipping service selected.

Typical weight limits

For economy or standard postal services, weight limits are commonly up to 2 kg per parcel, particularly for services operated by postal networks such as Royal Mail.

These limits can vary by destination and service type.

What happens if my order exceeds a weight limit?

If your order exceeds the weight limit for a selected or free shipping service, one of the following may apply:

• A different shipping service or courier may be used
• The order may be split into multiple parcels
• A paid-for shipping option may be required

Heavier or oversized orders are often shipped using express or non-postal courier services, such as DHL, which can accommodate higher weights but may involve additional costs.

How this affects checkout and free shipping

Available shipping options at checkout are calculated based on the weight, size, and destination of your order. If a service is not suitable due to weight restrictions, it may not be offered as an option.

Free shipping eligibility may also be affected if an order exceeds the limits of the available free shipping services.

If you are unsure which shipping option is best for a heavier order, our support team is happy to advise before you place your order.