When a product is listed as Available on back-order, it means the item is temporarily out of stock or only partially available and will be dispatched once new stock arrives.
Placing a backorder reserves your place in the queue and ensures the item is allocated to you as soon as stock becomes available.
What this means in practice
Estimated lead times
Most back-ordered items are typically restocked within 1 to 3 weeks. This is a general estimate only and may vary depending on the product, supplier, or manufacturing schedule.
Extended or variable delays
Some items may experience longer lead times due to manufacturing schedules, supplier constraints, or global supply chain issues. Where updates are available, we publish them on the live restock schedule for the store you ordered from:
https://labs.ksec.co.uk/faq/#restock (KSEC UK) or https://eu.ksec.co.uk/contact/#restock (KSEC EU)
On-demand or limited production items
Some products are manufactured or stocked only in response to demand. In these cases, backorders help determine production quantities and may result in variable restock timelines.
Restock timelines
Most back-ordered items are typically restocked within 1 to 3 weeks, however this is an estimate only. Restock times can vary depending on the product, supplier availability, and manufacturing schedules.
If you require the latest estimated restock date for a specific item, please contact our support team and include the product name or SKU.
Urgent requirements
If an item is required urgently, please contact us before placing an order. In some cases, we may be able to source items more quickly through alternative suppliers, which may be subject to additional cost and availability.
Order fulfilment and shipping
If your order contains both in-stock and back-ordered items, it will usually be dispatched once all items are available, unless a split shipment has been agreed in advance.
If you need in-stock items urgently, we recommend placing them as a separate order to avoid delays.
Important things to know about backorders
- Restock timeframes are estimates, not guarantees
- Supplier timelines can change without notice
- Backordered items cannot be dispatched until stock is received
- Cancelling a backordered item may affect order pricing or eligibility for promotions
- Changes or cancellations after a backorder is placed may not always be possible. In some cases, payment processing fees or supplier commitments may apply. If you are unsure, please contact our support team before placing or cancelling a backorder.
Need it sooner?
If you require an item urgently, you may wish to check for an in-stock alternative that can be dispatched immediately. Our support team can help recommend suitable alternatives where available.
Need an update?
If you would like a current restock estimate for a specific item, please review the restock schedule for your store, https://labs.ksec.co.uk/faq/#restock (KSEC UK) or https://eu.ksec.co.uk/contact/#restock (KSEC EU), or contact our support team and include the product name or order number if applicable.
We appreciate your patience and always aim to fulfil backorders as quickly as possible.
Comments
0 comments
Please sign in to leave a comment.