Payments can fail for a number of common reasons, including incorrect details, bank security checks, or issues with the payment provider.

Common reasons for payment failure

• Incorrect card details or billing address
• Insufficient funds or daily card limits
• Bank security or fraud prevention blocks, especially on international payments
• PayPal account restrictions or verification issues
• Temporary payment gateway or network errors

What to try first

Before contacting support, please try the following:

• Double check your card details and billing address
• Try a different payment method, such as another card or PayPal
• Contact your bank to check whether the payment was blocked
• Wait a few minutes and try again in case of a temporary error

If the error persists, please let us know.

Money taken but no order confirmation

If you see a charge or pending amount but did not receive an order confirmation, this is usually a temporary authorisation, not a completed payment.

Authorisations are automatically released by your bank, typically within a few working days. Orders are only created and shipped once payment has fully cleared.

Entering an incorrect email address also may lead to missing emails during the purchase process, if unsure please contact us.

If you need to contact us

If the issue continues, please contact our support team and include:

• Your name and the email address used at checkout
• The payment method used, for example card or PayPal
• The date and approximate time of the attempt
• Any error message shown during checkout

This helps us investigate quickly and accurately.