If you wish to return an item, please submit a return request via our support portal. Before doing so, we recommend reviewing our returns policy, which outlines eligibility, exclusions, and conditions.

Submitting a return request

Once your return request has been submitted, our team aims to review it within 48 hours. If approved, you will receive further instructions on how to proceed.

Please do not send items back without contacting us first, as unauthorised returns may be delayed or rejected.

After your item is returned

Once your item arrives back with us, it will be reviewed by our team. In most cases, returned items are checked within 1 to 2 working days of arrival.

For some products, additional checks may be required by the manufacturer or a third party. In these cases, the review process may take longer, and we will keep you informed if this applies.

Return shipping costs

Responsibility for return shipping depends on the reason for return. Details on return postage and prepaid labels are explained here: Who pays for return shipping?